What is RoomerFlex™?
RoomerFlex™ is the only way you can purchase a non-refundable room and still get money back if you need to cancel your reservation. Instead of losing all of your money, RoomerFlex™ allows you to cancel your reservation any time, for any reason up to 24 hours before the date of check in (local hotel time). With just 1 click, you can activate RoomerFlex™ and receive 80% refund via PayPal (minus the RoomerFlex™ fee and PayPal fees).
What does RoomerFlex™ cover?
RoomerFlex™ covers 80% of your reservation cost, excluding the RoomerFlex™ charge and payment fees that may apply.
How do I purchase RoomerFlex™?
You have the option to purchase RoomerFlex™ when you pay for your non-refundable hotel reservation. The RoomerFlex™ check box will appear on the review page of your reservation.
Who charges me for RoomerFlex™?
The company you book your reservation with charges you the total cost of your booking, including the RoomerFlex™ fee.
How much does RoomerFlex™ cost?
The RoomerFlex™ fee is a small percentage of the total reservation cost.
How can I activate RoomerFlex™?
Once you purchase RoomerFlex™ you will receive an email with a 'Click
to activate protection' button. Simply click this button when you want to activate
and cancel your reservation. You don’t need to do anything after that. You will
receive a 2nd email confirming your reservation has been cancelled by Roomer
and we will then process a refund on the same day.
When can I activate RoomerFlex™?
You can activate RoomerFlex™ at any time up to 24 hours before the date of check-in (local hotel time).
Should I contact the hotel or website where I booked the room if I need to cancel?
There is no need to contact the hotel, Roomer will refund you directly via PayPal. If you do contact the hotel directly to cancel, Roomer may not be able to provide you with a refund.
When will I get my money back?
Following the Activation of the Cancellation Protection, the Refund will be paid to You by RoomerFlex™ as per the cancellation policy purchased, via PayPal or wire-transfer.
How do I get my money back?
You will get your refund via PayPal or wire-transfer.
Can I get the refund on the credit card I paid with?
For your protection, currently we only refund you through PayPal or wire-transfer.
Can I get the refund in the currency I paid with?
You can receive a refund in the currency you paid with via PayPal. The refund is subject to PayPal's fees and costs.
What should I do if I am having a technical issue with the activation button or if I can’t find the email to activate RoomerFlex™?
You can contact Roomer HelpDesk at any time and with any questions. We are available 24 hours a day, 7 days a week. For support that is not urgent, send an email to
and we will respond within 24 hours. For urgent matters that require a response within 12 hours or less, please call the Roomer HelpDesk on
. Support is provided in English.